Aftersales Charter
On arrival we will
• Attend to you promptly
• Agree the work to be carried out and provide a fully inclusive quote
• Agree a time when your vehicle will be ready to pick up
During the day we will:
• Ensure that only appropriately trained technicians carry out work on your vehicle
• Check for any updates recommended by our manufacturers and perform these free of charge
• Provide a professional recommendation if we identify any parts that require replacing, about whether they should be replaced immediately, or at which point in the future they should be re-checked
• Only ever replace additional parts with your permission
• Use genuine Hyundai & Suzuki parts and give you the option for genuine or non-genuine for other makes, which all carry a warranty*
• Call, text, online notification or email you to confirm when your car is ready
On collection we will:
• Explain the invoice to you to ensure you understand the work that has been carried out
Following your visit we will:
• Do everything we can to call you within three days of your visit, in order to monitor customer satisfaction and to continually improve the service we offer you