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Swindon motor dealer pledges to curb customer anxiety in face of cost of living crisis

Swindon motor dealer Pebley Beach has pledged to support customers anxious about repair and maintenance bills in the face of the cost of living crisis.

The Hyundai and Suzuki dealership, which services and maintains all makes and models of cars, issued a three point pledge as soaring inflation begins to hit households.

The pledge includes:

* Free advice and no unnecessary charges
* Fix now, pay later for customers struggling to meet the cost of keeping their vehicle on the road
* Discounts for NHS workers

Managing director Dominic Threlfall said: "For the majority of us, running a car is a necessity – but keeping a car on the road can be expensive. 

"For more than 30 years we've been building a reputation as one of Swindon's most trusted businesses – in any field. Many customers have remained loyal to the firm for decades.

"We have a 4.9 / 5 rating on Facebook, a 4.8 / 5 rating on Google, and 93 per cent of customers rated us Excellent on Trustpilot.

"We were the first and only Swindon garage accredited by the Foxy Ladies Drivers Club, which assures excellent customer service for female customers, and every driver – regardless of age or gender – is guaranteed the same excellent level of customer service."

One way the family-owned firm offers peace of mind is a promise to delay non-urgent repairs. "If a part is starting to show signs of wear, but will give the customer a thousand or so miles of safe motoring, we won't jump in to repair or replace it if it can be fixed at a later date.

"We're also happy to spread the cost of serving and repairs over four months, depending on status.

"And we've renewed our pledge to keep key workers on the road, with discounts for NHS workers."

The pledge came as another Swindon-based motor dealer, Dick Lovett, published the results of a survey which suggested motorists were suffering from "auto anxiety" over the costs of running a car.

The survey found that: 

* 41 per cent of people avoided going to garages when they couldn't afford repairs
* One in three said they found garages intimidating
* Seventeen per cent delayed getting an MOT or service because of associated anxiety
* 44 per cent of women feel anxious visiting garages

Dom added: "While it's tempting to put off repairs, a niggling noise under the bonnet can quickly turn into something far more expensive – or even dangerous. My advice would always be to get a problem checked out before it becomes serious.

"We promise free advice, no unnecessary fixes, and franchise levels of customer service at local garage prices."

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Financial Disclosure

Pebley Beach Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Pebley Beach Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.