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Initiative to tackle banter and swearing hailed a huge success

A year after hitting national headlines with an innovative initiative to tackle banter and swearing in the workplace, Swindon motor dealer Pebley Beach says the scheme has been a massive success.

In February 2015, managing director Dominic Threlfall issued every member of staff with football referee-style red and yellow cards, which staff members could pull out if colleagues’ banter went too far.

The aim of the initiative was to reduce sarcasm and swearing, especially in the workshop where young male technicians sometimes forgot their banter and colourful language could be overheard by members of the public.

“I’m proud of the supportive culture we foster here,” said Dom at the time. “I don’t mind a bit of banter, but I want team members to think about the language they use towards each other, and how people feel when they are the butt of jokes – however well intentioned.”

Twelve months on, the scheme is still in full force, and every new member of staff is issued with their own set of red and yellow cards. But the cards don’t come out as often as they used to.

On BBC Wiltshire’s Ian Langdon show, Dom was invited to review the initiative as part of the Throwback Thursday segment. 

“There’s been a cultural shift,” said Dom. “It’s like telling your kids to be on their best behaviour, and what’s happened is staff are now on their best behaviour all the time and are conscious of what they are saying.”

He encouraged other firms to replicate the initiative, which he described as cheap, simple, fun, and effective. 

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Financial Disclosure

Pebley Beach Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Pebley Beach Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.