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HYUNDAI DEALERS STAR QUALITY - and they use Pebley to illustrate

Hyundai have announced to the media that they are now showing customer comments and recommendations online for all to see and Pebley Beach are the featuring dealer.

Aug 19, 2014

HYUNDAI DEALERS' STAR QUALITY

  • Hyundai UK to introduce online user-generated star ratings across the Dealer Network
  • Customer recommendation ratings and comments covering both Sales & Service will feature prominently on all Hyundai Dealer homepages and within the 'Dealer Locator' section of hyundai.co.uk
  • All ratings are collected as part of a continuous independent Customer Satisfaction survey operated on Hyundai's behalf by Aura Corporation
  • The ratings system will be rolled out across the entire Dealer Network by January 2015

High Wycombe, 22 August - Hyundai UK is to introduce an online user-generated 'Star Rating' system across the Dealer Network.  The system driven by customer recommendations will provide all Hyundai dealers with a transparent star rating showcasing the quality of service that they are providing to their customers on a day-to-day basis.

The Customer recommendations and reviews, which focus on each of our dealers' sales & service offerings, are collected as part of Hyundai's continuous independent Customer Satisfaction survey which asks the opinions of over 60,000 customers per year.  They feature prominently on the Dealer website homepage and also in the 'Dealer Locator' section of hyundai.co.uk

The Dealer star rating will be an average of all customer recommendations received over a 90-day period, ensuring all customers have an up-to-date view of their chosen dealer's performance.

Tony Whitehorn, President & CEO, Hyundai Motor UK, says: "Owner and customer reviews are quickly becoming a significant part of any consumers' research  - whether purchasing a product or a service.  We already carry Reevoo ratings alongside all of our products on hyundai.co.uk. and now we are introducing a similar system with our dealers."

"Having access to these types of independent reviews really helps us to improve our customer experience as we are actively helping to provide the type of information that our customers require to make an informed decision - whether buying or owning a car. These reviews also benefit Hyundai and our Dealer Partners, as it gives us real insight about what our customers really think. From this feedback, we can then identify areas for improvement across our business."

The ratings system is currently available for 18 of our dealers.  It will be rolled out across the entire Dealer Network by January 2015.

-Ends-

- See more at: http://www.hyundaipressoffice.co.uk/release/545/#sthash.8LvzTBKU.dpuf

 

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Financial Disclosure

Pebley Beach Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Pebley Beach Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.