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Customer care advisor swaps two wheels for four

Customers who listen to the calm voice of Pebley Beach service advisor Kurtis Drew might be surprised at the 19-year-old’s weekend passion.

Because there’s nothing the teenager likes better than to ride his motorcycle around a racing circuit, at speeds of up to 170mph.

The adrenalin junkie rides a 600cc Yamaha R6 in the Thundersport GB league, and dreams of being a British Superbikes champion.

But from Monday to Friday, he swaps two wheels for four, helping customers with their enquiries at the Swindon Hyundai and Suzuki car dealership.

Kurtis calls between 20 and 30 Pebley customers every day to remind them that services are due to be carried out, or MoTs need to be booked. 

He’s also one of the first ports of call for customers calling in with an enquiry, and if queries get too technical he can rely on someone close by with years of experience servicing cars: he shares an office with his dad, Mike.

“I like helping people,” said Kurtis. “I enjoy finding solutions to their problems.”

And does he enjoy sharing an office with his father?

“We have a great working relationship and he’s a brilliant mentor, although it took some getting used to calling him ‘Mike’ instead of ‘dad’!”

Managing director Dominic Threlfall is delighted at how quickly the former Cirencester Deer Park pupil has settled in.

“Kurtis is a great addition to the team, and we know our customers appreciate a service or MoT reminder from Kurtis, which is all part of our award-winning customer service experience.”

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Financial Disclosure

Pebley Beach Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Pebley Beach Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.