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Award-winning service team gets even better as Laura gains Master status

The award-winning aftersales team at Swindon motor dealer Pebley Beach just got even better, with a member of the team gaining the coveted title of Master Service Advisor.

Laura Lockyer’s ability to quickly and accurately identify potential issues with customers’ cars saw her gain the qualification, following examinations at Hyundai’s training centres in Nottingham and High Wycombe.

“The final test included a role playing scenario, in which a customer - played by an actor - queried an illuminated warning light on the dashboard,” she said. 

“I was expected to identify the light as a DPF warning, meaning the diesel particulate filter might be blocked, and to book the customer’s car in for appropriate servicing.”

Laura, who previously worked for Pebley Beach’s Hyundai dealership in Eldene, Swindon, returned to the company in 2015 after a career break to raise a family. She rejoined as a receptionist, but was quickly promoted to the service desk. 

Her next step will be to qualify as an Advanced Master, the highest attainable qualification in the field, and a badge of honour worn by her colleague Lloyd Pickup.

Managing director Dominic Threlfall said he was delighted that Laura had qualified for the title.

“Buying a car is just the beginning of the customer’s relationship with Pebley Beach,” he said. 

“The experience customers have when they bring their car back for a service or MoT is vital to growing our reputation, and is one of the reasons customers come back to us for their next car time after time.

“We are constantly striving for the highest levels of customer satisfaction, and at Pebley Beach a great customer experience is guaranteed.”

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Financial Disclosure

Pebley Beach Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Pebley Beach Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.